- Sep 12, 2014
If you mean Warranty Service, yes I know that has been the warranty claim policy. And Nashville Repair & Restoration is the warranty claim center. Have you reached out to service AT Gibson.com lately? What did they say if so? They may have suggestions for service if a warranty claim is not possible.Hi Matt; Decades long Gibson owner/player: Maybe you can help me out and make some suggestions:
My huge issue with the repair division is that You have to have the original sales receipt.. I bought a 2005 Custom Authentic Hummingbird I bought from Paul @ Music Villa in Bozeman. Ren Ferguson has been a friend for ages and suggested I go there while visiting my sister in-law in Big Timber. Mt. The neck has twisted some(has a dip on the Bass side and a High spot on the Treble side. I have the original COA, the print-out of the Warranty info from when I registered it but I don't have the original sales receipt. This is a one out of 25 guitars made that year.
Anyone have any suggestions as to how I can get this fixed without spending a fortune? I mean who keeps sales receipts? If I did that I'd have a huge box of receipts.. Even Music Villa doesn't have any paper receipts as they tossed them when they went to a computer and their records only go back 4-5 years. The other deal is instead of sending it to Bozeman, I have to send it to Nashville as they do it there. I'd rather have it fixed in Bozeman.