Reverb needs to start cracking down on sellers who mislead buyers

[Icandrive55]

I don't know if anyone else has experienced this lately, but an alarmingly high percentage of gear I've purchased the past couple of years arrived with with damage or defects not disclosed in the listings. It's especially problematic when you're buying something big and heavy that cannot easily be shipped back. Sellers know this. I've been stuck having to repair things myself or deal with the headache of repair shops and wait times. The partial refunds you may end up getting do not account for this. I would have rather not purchased the gear in the first place than have a project at a discount.

I contacted Reverb and suggested that sellers have to confirm that everything on a piece of gear has been tested and any defects disclosed. Or otherwise, it is sold "as is." But this grey area in between is really letting sellers screw over people far too often.

 

[bursty]

@Icandrive55 I don't particularly disagree with your POV and your overall message.

I am a Reverb member and my sales to purchase ratio is 16 to 1 aka I have an average 16 sales to every 1 purchase on the Reverb platform.

If I had the experience on Reverb that you have had I would likely never make another purchase on the platform but then that's just me.

As a buyer you may have to reconsider your view(s) of the platform and just move along.

Just sayin' ........ and good luck .......

PS my feedback/rating on Reverb is 100% over the entire time as a member; every rating has been 5 stars and sellers obtain that type of rating by providing excellent customer service, which includes excellent photos, excellent description verbiage and last but not least being as truthful with any listing as possible.

 

[Icandrive55]

@Icandrive55 I don't particularly disagree with your POV and your overall message.

I am a Reverb member and my sales to purchase ratio is 16 to 1 aka I have an average 16 sales to every 1 purchase on the Reverb platform.

If I had the experience on Reverb that you have had I would likely never make another purchase on the platform but then that's just me.

As a buyer you may have to reconsider your view(s) of the platform and just move along.

Just sayin' ........ and good luck .......

PS my feedback/rating on Reverb is 100% over the entire time as a member; every rating has been 5 stars and sellers obtain that type of rating by providing excellent customer service, which includes excellent photos, excellent description verbiage and last but not least being as truthful with any listing as possible.

You're one of the good ones! I've also experienced other great sellers. But there are far too many that deliberately hide problems with their gear.

And yes, I have already decided not to purchase on there any more unless something changes with the platform. I have had much better luck dealing with independent music stores directly.