- Apr 30, 2005
mat thx for the faulkner v clarification..sounds like no gib usa model but c.s. inspired epi
I am in product development, and I want to make sure the topics here involve product development while being sure to stay in my lane and out of others. That said, I recommend you circle back with whoever you were working with for an update! Good luck.Mat- i am trying to get info from Customer service on a R9 I bought- case # 00282731. I haven’t heard a word back. Can you help?
Oh sorry. I have no recourse here and this is not a big ask. Keeping a thread on track would be fine if this was the Gibson website but you came here Mat. I need some help. Multiple pings and no answer.I am in product development, and I want to make sure the topics here involve product development while being sure to stay in my lane and out of others. That said, I recommend you circle back with whoever you were working with for an update! Good luck.
That makes sense. No response from the so-called right channels.... that's unacceptable.I get that- and I wouldn’t have asked if I hadn’t used the correct channel three time w no answer. I wouldn’t have asked if I didn’t need help.
I don’t know anybody else at Gibson and Mat is here.
If it was me I would try to help a guy.
They do look amazing!Kudos to Gibson on the Custom Color LP series! The Cardinal Red and Pelham Blue are awesome!
Hi Mat,when you say it will continue to check and age…Adding a small rant here about Murphy Lab lacquer checking based upon a thread I saw on the other forum (I am not a member). Yes in late 2020/early 2021 there was a batch of Murphy Lab Les Pauls with aniline dye backs where the cherry filler batch we received was faulty. It was not adhering properly and causing extreme checking and flaking on the back, sides and neck -- this is 'bad batch' issue you've likely heard about. We corrected it immediately, but since that time, it seems there is just a lot of hesitation about what constitutes the "ideal" Murphy Lab finish behavior, and rightly so...I get it.
So let me be clear -- as the ML card insert says, Murphy Lab lacquer is designed to behave like it does on 50s instruments. It will continue to check and age, and this process is expedited based on environmental conditions. If you buy an Ultra Light aged Murphy Lab guitar, please treat it like you would an original '59 burst in that condition. If you leave it in your trunk on a very hot or very cold day, leave it in the sun for an extended period, etc -- the finish will continue to check in unpredictable ways. But that kind of checking is in no way related to the filler issue a couple years ago. It's to be expected. OK rant over!