El Gringo
Well-known member
- Joined
- Apr 8, 2015
- Messages
- 5,781
Greetings Matt, Brand new purchase from Dave's Guitars on 7/9/14 .Beautiful Les Paul with a killer tone and killer neck as it fits me so perfectly . First time contact online thru Gibson website and no response . Second time about 2 months ago I called on the phone and spoke with a nice gentleman who took the information down and no contact . The knobs that are available on the website are they same color as they look different to me ? Thank You Matt .As mentioned earlier, it is often difficult for me to coordinate with Customer Service to resolve things like this...I rely on them to do this just as they rely on me to introduce new products. But I am curious...what was their response? Warranty doesn't mention knobs but perhaps they qualify this as normal wear and tear? If you bought it new from an authorized dealer, my personal viewpoint is that they should be able to replace them via the warranty. Worst case scenario, these knobs are available to purchase on the website for $20. -Mat
Last edited: