Marshallhead
Active member
- Joined
- Jul 19, 2001
- Messages
- 5,556
I figured some of you may be interested to hear this.
I own and have owned several Historic LP's and Custom shop guitars as well as Gibson USA guitars.
Recently I was told by a very good luthier,who is also a Gibson warranty center,that my Y2K R9 neck is beginning to twist lengthwise. There is no relief on the treble side and too much on the bass side. It lesses and worsens with climate changes. This guitar is well played but only 4 years old.
Earlier in the year I brought it to the luthier to have the frets levelled and polished and I complained to him about the guitar choking out on the treble side from time to time and that I noticed the relief issue. He checked it,levelled and dressed and rechecked while keeping the guitar for 3 weeks to see how it reacted. He told me,"needs a neck..the wood isnt stable."
He kindly called it in and got me in touch with Gibson warranty who gave me a return auth #. The warranty person said to leave a note in the case and describe what it was doing,when it worsened, got better and that it should be covered. I did. I also went to great lengths explaining that the guitar meant alot to me...lots of memories.
When the guitar arrived at Gibson I was told to call again and the warranty person was going to put me in contact with someone at the Custom shop who was going to do an in hands evaluation of the guitar with me on the phone.
I called the Custom shop number I was given and left a message in the morning. I figured it may be a day or two and they would call back.
The next morning,the warranty person calls and tells me "the neck isnt twisting ,it just needs a fret dress and profile which will cost you (whatever it was)". I said "HELLO...it was verified by an approved warranty center and purposefully sent to you for THAT reason AFTER just doing a level and dress." He then tries to give me a price on renecking it. I said "Ship it back". He said "excuse me". I said "ship it back."
I just couldnt believe it and I was fit to be tied. I told him "Warranty boy,I have just spent 30K on Gibson over the past 5 years and you've lost a customer."
He apologized afor the other guy not calling me back and was astonished to keep hearing me say "ship it back."
I hate to piss in anyone's Wheatie's but man,that is wrong. Bad wood,twisting neck? That is structural shit and should be covered by the lifetime warranty.
I will still by Historics,used. Never new. I can live with their fretwork,finish flaws,nut work and crap electronics as well as their high prices but defective materials. I think not.
Anyhoo,thanks for listening . :2zone
I own and have owned several Historic LP's and Custom shop guitars as well as Gibson USA guitars.
Recently I was told by a very good luthier,who is also a Gibson warranty center,that my Y2K R9 neck is beginning to twist lengthwise. There is no relief on the treble side and too much on the bass side. It lesses and worsens with climate changes. This guitar is well played but only 4 years old.
Earlier in the year I brought it to the luthier to have the frets levelled and polished and I complained to him about the guitar choking out on the treble side from time to time and that I noticed the relief issue. He checked it,levelled and dressed and rechecked while keeping the guitar for 3 weeks to see how it reacted. He told me,"needs a neck..the wood isnt stable."
He kindly called it in and got me in touch with Gibson warranty who gave me a return auth #. The warranty person said to leave a note in the case and describe what it was doing,when it worsened, got better and that it should be covered. I did. I also went to great lengths explaining that the guitar meant alot to me...lots of memories.
When the guitar arrived at Gibson I was told to call again and the warranty person was going to put me in contact with someone at the Custom shop who was going to do an in hands evaluation of the guitar with me on the phone.
I called the Custom shop number I was given and left a message in the morning. I figured it may be a day or two and they would call back.
The next morning,the warranty person calls and tells me "the neck isnt twisting ,it just needs a fret dress and profile which will cost you (whatever it was)". I said "HELLO...it was verified by an approved warranty center and purposefully sent to you for THAT reason AFTER just doing a level and dress." He then tries to give me a price on renecking it. I said "Ship it back". He said "excuse me". I said "ship it back."
I just couldnt believe it and I was fit to be tied. I told him "Warranty boy,I have just spent 30K on Gibson over the past 5 years and you've lost a customer."
He apologized afor the other guy not calling me back and was astonished to keep hearing me say "ship it back."
I hate to piss in anyone's Wheatie's but man,that is wrong. Bad wood,twisting neck? That is structural shit and should be covered by the lifetime warranty.
I will still by Historics,used. Never new. I can live with their fretwork,finish flaws,nut work and crap electronics as well as their high prices but defective materials. I think not.
Anyhoo,thanks for listening . :2zone
