Icandrive55
Active member
- Joined
- Oct 26, 2019
- Messages
- 166
So after a month of emails, Gibson CS finally agreed to have the guitar shipped back and evaluated. They also offered to build a replacement if necessary. I would say that's good news.
The bad news is, they kept denying the problem until I flat out told them they were in breach of their warranty contract as materials and workmanship are guaranteed. Their response... "they can see what I mean," and now agree there are defects. No apology or anything. Keep in mind, this is all dealing with Gibson customer service in Europe.
The USA customer completely ignored me. Those pink spots on the side of the fretboard are buffing compound that wasn't cleaned off and then lacquered over. When I responded to USA customer service that that was a defect in addition to the splintering at the nut, they never responded back.
I don't think any of us want to see Gibson fail, produce poor quality guitars, and have bad customer service. We clearly love the guitars and want to be proud to use them. I think their entire upper management needs to go. Including the Custom Shop. Custom Shop guitars should not be a game of "trying to find the good one." I hope something changes for the better over there.
The bad news is, they kept denying the problem until I flat out told them they were in breach of their warranty contract as materials and workmanship are guaranteed. Their response... "they can see what I mean," and now agree there are defects. No apology or anything. Keep in mind, this is all dealing with Gibson customer service in Europe.
The USA customer completely ignored me. Those pink spots on the side of the fretboard are buffing compound that wasn't cleaned off and then lacquered over. When I responded to USA customer service that that was a defect in addition to the splintering at the nut, they never responded back.
I don't think any of us want to see Gibson fail, produce poor quality guitars, and have bad customer service. We clearly love the guitars and want to be proud to use them. I think their entire upper management needs to go. Including the Custom Shop. Custom Shop guitars should not be a game of "trying to find the good one." I hope something changes for the better over there.