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  1. #1
    Les Paul Forum Member jbzoso2002's Avatar
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    May 2009
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    I'm at MY HOUSE!!!!!
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    Luther customer service question???

    Im getting to be concerned with how my refret is going.

    I have a friend that has had 2 refrets with this tech and
    was very happy with the work.

    I called him and was quoted 1 week, when I dropped it
    off he said 2 weeks. I waited 2 weeks and called, he said
    1 more week plus.

    Called today, 3 weeks after drop off and he said mine is next.

    I said well I would like this to get done soon, he said Thursday
    and also asked me if I just want to pick it up today.

    I was taken aback by that but said if you can get it done by
    Thursday that will work.

    Not happy with this, but we will see.

    What do you think??

    Jimmy

  2. #2

    Re: Luther customer service question???

    Either the guy is just a really bad business man or he's got Jimmy (the other one) and Eric bitching about where their guitars are and you are just not as important.

    Personally, if you have a choice, I'd get the guitar back immediately and find someone else with a better work ethic to do the job.

  3. #3
    Les Paul Forum Member jbzoso2002's Avatar
    Join Date
    May 2009
    Location
    I'm at MY HOUSE!!!!!
    Posts
    1,021

    Re: Luther customer service question???

    Got it back today and Im happy with the work,
    It plays like warm smooth butter.

    Jimmy

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