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Luther customer service question???

jbzoso2002

New member
Joined
May 10, 2009
Messages
1,089
Im getting to be concerned with how my refret is going.

I have a friend that has had 2 refrets with this tech and
was very happy with the work.

I called him and was quoted 1 week, when I dropped it
off he said 2 weeks. I waited 2 weeks and called, he said
1 more week plus.

Called today, 3 weeks after drop off and he said mine is next.

I said well I would like this to get done soon, he said Thursday
and also asked me if I just want to pick it up today.

I was taken aback by that but said if you can get it done by
Thursday that will work.

Not happy with this, but we will see.

What do you think??

Jimmy
 

rick c

Active member
Joined
May 28, 2016
Messages
282
Either the guy is just a really bad business man or he's got Jimmy (the other one) and Eric bitching about where their guitars are and you are just not as important.

Personally, if you have a choice, I'd get the guitar back immediately and find someone else with a better work ethic to do the job.
 

jbzoso2002

New member
Joined
May 10, 2009
Messages
1,089
Got it back today and Im happy with the work,
It plays like warm smooth butter.

Jimmy
 
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