Sweetwater.com

Guitarwulfe1 · Apr 12, 2017

I generally have very good experiences with this company but lately the Head of Guitar Operstions is a total Douche.

Dave71 · Apr 14, 2017

Sorry to hear that. I have always had great experiences dealing with them. Even though I tend to return more stuff to them than I keep. Perhaps it's guys like me who have gotten the HOO all wound up. :hmm

Big Al · Apr 15, 2017

You might want to explain why before posting such an accusation. That is a douche move.

Musicman · Apr 15, 2017

Al's right and explanation would be nice. I've always had great experiences with them especially when I lived near by.

Ed Driscoll · Apr 15, 2017

I've always had very good experiences buying from Sweetwater -- and I've bought quite a bit of gear from them over the past decade. My biggest beef is that they've been cutting back on the SweeTarts they put in their boxes.

LpSg · Apr 15, 2017

Agreed. Or the laffy taffy.

Grayd8 · Apr 21, 2017

Big Al said:
You might want to explain why before posting such an accusation. That is a douche move.

Completely agree.

I have ordered one guitar, one amp, one cab, several pedals, and a few accessories from this company and they have been awesome every time.
The closest I could come to a complaint is when FedEx delivered my 2551 BV cab to the wrong address, but that's not on Sweetwater.

SpencerD · Apr 21, 2017

I have spent some money with Sweetwater over the years and have always been completely satisfied with those peeps.

Brand new car money. :yah:dude:

eace2

Tom99SS · Apr 22, 2017

I have had nothing but great experiences dealing with Sweetwater. I just picked up a Custom Shop THR8 from them. Could not have been happier with the service and the price.

Kutt · Apr 22, 2017

I / my band had an issue with them years ago and I won't buy anything more than a pack of strings off them now, if anything.

We purchased a new mixer from Sweetwater. They shipped it with the shipping label directly affixed to the manufacturer's box (not double boxed), which is fine, but when we needed to return it within a day or two after receiving it, they busted our nuts to no end about charging us a restocking fee. How can you "restock" the item when the box arrived scuffed to shit due to your negligence with your shipping label directly affixed? There's a douche move for you. Between the band and my own purchases since then thousands and thousands and thousands and thousands of dollars have been spent. Not a nickel went to them.

I realize I am in the minority when it comes to not buying from Sweetwater, but all I can do is state my experience.

rjwilson49 · May 12, 2017

Nothing bad to say about them. I always get great price breaks and have had great customer service. I even sent back an EVH stripped a few months after I purchased it, since it had a problem and they sent me out a brand new guitar to replace it. They even sent the guitar out first and I used the box they sent the new guitar in to ship back the old one.

edselman · May 12, 2017

All I can say is that Sweetwater is the absolute best. OP, what is your issue with them?

renderit · May 13, 2017

I have not bought much from them. A few amps I think. The reps always spent my time describing why their service was so important to me that it was worth paying more than other shops rather than giving me a discount. 2 minutes later I buy much cheaper elsewhere. And elsewhere are great shops so they have not gotten a lot of my business. I have nothing against them, but because of this I use them as a last resort. And the other shops are happy because I buy A LOT of gear. Now when I contact them I send my price. If they can do it, fine.

zoommutt · May 13, 2017

OP might be gone. Me think a troll.

toxpert · May 13, 2017

I have bought just a few things from them over the years ears. Despite my small purchases, deliveries come fast and packed with candy...and sold with a competitive discount. They also call me every 6 months or so to chat music gear and check if there is anything they can do to help me. The caller is always an experienced musician.

In my book, that is a delightful customer experience.:dude:

None of the other big box stores give a care if I am dead or alive.:dang

Sweetwater.com

Guitarwulfe1

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Dave71

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Big Al

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Musicman

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Ed Driscoll

Les Paul Forum Member

LpSg

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Grayd8

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SpencerD

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Tom99SS

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Kutt

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rjwilson49

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edselman

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renderit

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zoommutt

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toxpert

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