I had a seriously disappointing episode this week. I found loads of cracks in the lacquer on the back of the headstocks on both my 2015 Les Pauls (Less Plus and Standard). There is also a large area of 'sinkage' following the grain, wider than the pickups and the full length of the body on the Less Plus.
I contacted Gibson Europe under the Lifetime Warranty and was turned away, on the grounds that 'finish is not warranted' and 'it must be the way I have stored them' and 'thats normal for nitro'. OK if they were 10 years old maybe - but these are 6 months old, kept in the cases, only played for pleasure in my home.
It seems that Gibson not only produce guitars based on a '50's model, their customer service attitude is also based in the 1950's.
All this on top of seeing the dealer prices plummet after I had shelled out a heap of money. I am gutted. What exactly does the warranty cover - specifically? Gibson are very vague about it. European Consumer Law includes 'appearance' as a quality issue, so I'm not sure they can legally turn this problem away....
I am stuck with these I think. Can't sell them for anywhere remotely near a sensible price, due to the dealer price drops and finish issues, so can't replace them.
I can honestly say that I will, sadly, never buy another Gibson.
So I will be playing these for the next ten years or so, until the age of the guitar matches the poor finish - then at least I might get a fair price for them (Reliced ?)
I contacted Gibson Europe under the Lifetime Warranty and was turned away, on the grounds that 'finish is not warranted' and 'it must be the way I have stored them' and 'thats normal for nitro'. OK if they were 10 years old maybe - but these are 6 months old, kept in the cases, only played for pleasure in my home.
It seems that Gibson not only produce guitars based on a '50's model, their customer service attitude is also based in the 1950's.
All this on top of seeing the dealer prices plummet after I had shelled out a heap of money. I am gutted. What exactly does the warranty cover - specifically? Gibson are very vague about it. European Consumer Law includes 'appearance' as a quality issue, so I'm not sure they can legally turn this problem away....
I am stuck with these I think. Can't sell them for anywhere remotely near a sensible price, due to the dealer price drops and finish issues, so can't replace them.
I can honestly say that I will, sadly, never buy another Gibson.
So I will be playing these for the next ten years or so, until the age of the guitar matches the poor finish - then at least I might get a fair price for them (Reliced ?)